7:15 AM
The Monday Morning Check Engine
A nurse finishing a night shift notices her check engine light is on. She needs the car for her shift tonight. She calls at 7:15 — the shop opens at 8. Tony is having his coffee at home.
Without Polaris
Voicemail. She takes it to the chain shop near the hospital that charges double.
With Polaris
AI answers, asks about symptoms — any sounds, smells, drivability issues — her timeline, and vehicle info: year, make, model, mileage. Books a diagnostic for 8:30 AM. She can drop it off on her way home from the hospital.
New booking — Sarah Gill, check engine light, 2019 Honda Civic, 87K km. No symptoms, needs car by 5 PM. Drop-off booked 8:30 AM.
$150 diagnostic + potential $500 repair — captured before opening
10:30 AM
Under the Hood
Tony's under a car doing a brake job. Both mechanics are busy. The phone rings 5 times in an hour. It's Monday — the busiest day of the week.
Without Polaris
5 missed calls. He wipes his hands, calls back at 11:30. Three already booked elsewhere. That's $1,800 in brake jobs, oil changes, and a timing belt — gone.
With Polaris
All 5 answered. 2 oil changes scheduled. 1 brake inspection booked. 1 existing customer confirmed their Thursday appointment. 1 tire quote provided. Tony sees clean summaries when he grabs water.
$1,800 in services booked while he had grease on his hands
12:15 PM
The Fleet Manager
A fleet manager from a courier company calls — they have 15 vans that need regular maintenance: oil, tires, brakes. They want a shop they can rely on. This is a $30,000/year contract. Tony's out grabbing lunch for the crew.
Without Polaris
Missed call. The fleet manager leaves a message. Calls back Thursday — but by then, they've signed with Meineke.
With Polaris
AI handles the call professionally. Asks about fleet size, vehicle types, services needed, current maintenance schedule, and preferred turnaround time. Captures everything. Tony calls back at 12:45 with a tailored pitch.
HIGH VALUE — QuickShip Couriers, 15 Ford Transit vans, needs ongoing fleet maintenance. Fleet Mgr: Paul Kim. Looking for reliable local shop. Wants meeting this week.
$30,000/year fleet maintenance contract opportunity
2:45 PM
The Loyal Customer's Son
Mr. Fernandez — a loyal customer for 8 years — calls. His son just got his first car, a used Corolla, and needs a full safety inspection before they can plate it. Tony's working on a transmission.
Without Polaris
Voicemail. Mr. Fernandez texts his son: "try the shop on Queen Street instead."
With Polaris
AI recognizes Mr. Fernandez as a long-time customer, congratulates his son on the first car, and books a safety inspection for Wednesday morning. Mentions Tony will personally make sure it's solid.
New generation customer — loyalty continues
4:20 PM
The Accident Aftermath
A woman calls — she was in a fender bender in the Canadian Tire parking lot. Her bumper is cracked and she needs an estimate for insurance. She's been referred by a friend who trusts Tony. Tony's finishing up for the day.
Without Polaris
Voicemail. She calls two other shops. The one that picks up gets the $2,500 insurance job.
With Polaris
AI answers, asks about the damage, takes her insurance info, and books an estimate appointment for tomorrow. Asks her to take photos and email them ahead. Sends Tony the referral details.
Insurance estimate — Maria Santos, rear bumper damage, 2022 RAV4. Referred by Derek Chen. Photos coming via email. Estimate booked tomorrow 9 AM.
$2,500 insurance repair — referred customer captured
8:00 PM
The Strange Noise
A guy calls — his car started making a grinding noise on the highway coming home from cottage country. He's worried about driving it to work tomorrow. Tony is watching the Leafs game.
Without Polaris
"Thanks for calling Martino's Auto Care. Leave a message..." — He drives it to work anyway. The grinding gets worse. He goes to the dealership, pays $200 just for the diagnosis.
With Polaris
AI asks about the noise — speed-dependent? braking? turning? — when it started, and his route tomorrow. Advises him it's likely safe for a short city drive but to avoid the highway. Books a morning appointment and tells him to listen for any changes.
After-hours booking — Grinding noise, highway speed, 2020 Mazda3. Likely wheel bearing or brake related. Booked 8 AM tomorrow. Advised short city driving only.
$400 repair captured + customer peace of mind