7:00 AM
The Morning Scramble
A real estate agent calls — she has a listing that needs a deep clean before photos tomorrow. The place is a mess. She needs someone today. Diana is loading supplies into the van.
Without Polaris
Voicemail. The agent calls the next cleaning company. $650 job gone.
With Polaris
AI answers, asks about the property — size, condition, specific needs like oven, carpets, windows — timeline, and access details. Books a 4-person deep clean for this afternoon. Sends Diana the details.
URGENT — Real estate deep clean, 3-bed house in Port Credit, needs to be photo-ready by tomorrow. Agent: Lisa Park. Booked today 1-5 PM. Key in lockbox (code provided).
$650 deep clean booked before the van left the driveway
9:45 AM
The Quality Check
Diana is doing a walk-through at a commercial client's office when 5 calls come in over an hour — a new residential inquiry, a recurring client rescheduling, a complaint about a missed spot, a quote request for move-out cleaning, and a team member calling in sick.
Without Polaris
4 missed calls. The new inquiry and quote request go elsewhere. The complaint festers. The sick call means a client doesn't get cleaned today.
With Polaris
All 5 handled. New inquiry qualified and booked for a free estimate. Reschedule confirmed. Complaint documented with details — which room, what was missed — and forwarded to Diana. Quote request collected for a 3-bed apartment move-out at end of month. Sick call flagged so Diana can reassign.
$400 in new bookings + complaint caught before it escalated
12:15 PM
The Office Building Contract
A facilities manager from a 3-floor office building calls — their current cleaning company has been inconsistent and they want proposals from alternatives. This is a $35,000/year contract for 5 nights a week. Diana is at lunch reviewing invoices.
Without Polaris
Missed. The facilities manager emails two other companies. By the time Diana calls back, they've already scheduled walk-throughs with competitors.
With Polaris
AI engages professionally, asks about square footage, number of floors, current cleaning schedule, specific pain points — what's been inconsistent? Captures everything. Diana calls back at 12:30 with a same-day walk-through offer.
HIGH VALUE — Meridian Business Centre, 3-floor office, 18,000 sq ft, 5x/week cleaning. Facilities Mgr: Tom Bradley. Current provider unreliable (missed cleans, poor bathrooms). Wants proposals by next Friday.
$35,000/year commercial contract opportunity
2:30 PM
The Airbnb Host
An Airbnb host calls — she has 4 units in downtown Mississauga and needs reliable turnover cleaning between guests. Same-day turnovers, usually 3-4 per week. This is a $1,200/month recurring client. Diana is at a job site.
Without Polaris
Voicemail. The host finds someone on TaskRabbit who's cheaper but cancels half the time.
With Polaris
AI asks about number of units, typical turnover schedule, cleaning requirements — linens, restocking, damage checks — and response time expectations. Books a meeting for Friday to discuss a service agreement.
Airbnb recurring — Sophie Chen, 4 units downtown Mississauga, 3-4 turnovers/week, needs same-day service. Meeting booked Friday 10 AM. Potential $1,200/month recurring.
$14,400/year recurring revenue opportunity
4:00 PM
The Loyal Client's Referral
Mrs. Goldstein — a weekly residential client for 4 years — calls to refer her daughter who just bought a new house and needs a move-in clean plus weekly service. Diana is driving between jobs.
Without Polaris
Voicemail. Mrs. Goldstein texts her daughter "try calling tomorrow." Her daughter books someone else in the meantime.
With Polaris
AI recognizes Mrs. Goldstein as a long-time client, thanks her for the referral, and immediately collects her daughter's details — address, house size, move-in date, preferred cleaning day. Books a move-in clean and first weekly session.
Referral from Mrs. Goldstein (4-year client) — Daughter Sarah Bloom, new 4-bed house in Oakville, move-in March 1. Move-in deep clean + weekly service starting March 3. Booked.
New weekly client ($200/week = $10,400/year) — from a referral
7:30 PM
The Last-Minute Party Clean
A woman calls — she's hosting a dinner party Saturday night and her house is not ready. She needs a thorough clean on Saturday morning. Diana is having dinner with her family.
Without Polaris
"Hi, you've reached Spotless Pro Cleaning..." — She panics, cleans until 2 AM herself, and is too exhausted to enjoy her own party.
With Polaris
AI answers, asks about the house size, specific areas of focus — kitchen, bathrooms, living areas — and any pet or allergy considerations. Books a Saturday 9 AM-12 PM clean with a 2-person team.
Weekend booking — Amy Richardson, 4-bed house in Erin Mills, full house clean before dinner party. Saturday 9 AM-12 PM, 2-person team. Focus on kitchen, bathrooms, main floor.
$350 weekend premium clean — booked after hours