7:10 AM
The Cracked Tooth
Dr. Osei is driving to the clinic. A patient bit down on a walnut last night and now has a cracked molar. He's in significant pain and calls before the office opens.
Without Polaris
Office voicemail. He calls an emergency dental clinic that charges $500+ for the same procedure. Dr. Osei loses the patient and the revenue.
With Polaris
AI answers, asks about pain level, location, and any swelling. Books an emergency slot today at 9:30 AM by fitting him into a cancellation gap. Sends a confirmation text with pre-visit instructions.
Emergency — Michael Tremblay, cracked molar (lower right), pain 7/10, no swelling. Booked 9:30 AM emergency slot.
$800 crown procedure booked before doors opened
10:00 AM
The Cleaning Blitz
Dr. Osei is doing a root canal. Both hygienists are with patients. The phone rings 6 times in 45 minutes — appointment confirmations, a new patient inquiry, a rescheduling request, an insurance question, and a referral from a nearby orthodontist.
Without Polaris
All go to voicemail. The new patient and the orthodontist referral book somewhere else. Two patients who needed to reschedule just don't show up later.
With Polaris
All 6 calls handled. Confirmations sent. New patient booked for next Tuesday. Reschedule moved to Friday. Insurance question answered from the knowledge base. Orthodontist referral given VIP treatment and booked for a consultation.
3 appointments booked, 1 no-show prevented
12:30 PM
The Kids' Dental Check
A mom calls during her lunch break to book cleanings for her 3 kids. She needs after-school appointments (3:30–5 PM), ideally all on the same day. Dr. Osei's team is at lunch.
Without Polaris
Voicemail. Mom tries during her next break — still voicemail. She books with the pediatric dentist down the street.
With Polaris
AI checks availability, finds three consecutive 30-minute slots on Thursday at 3:30, 4:00, and 4:30. Books all three and sends an SMS confirmation to mom with the details.
SMS · 12:33 PM
Hi Jennifer! Your 3 children are booked for cleanings this Thursday: 3:30, 4:00, and 4:30 PM at Osei Family Dental. Fluoride treatment noted for your youngest. See you then!
Perfect, thank you so much!
New patient family — Jennifer Liu, 3 children (ages 6, 9, 12) booked for cleanings Thursday 3:30–4:30 PM. Requested fluoride treatment for youngest.
$450 in cleanings — captured during lunch break
2:15 PM
The Invisalign Consultation
A young professional calls asking about Invisalign pricing and timeline. This is a $6,000 treatment. Dr. Osei is mid-procedure.
Without Polaris
Voicemail. The caller visits SmileDirectClub's website instead and orders $2,000 aligners online. Dr. Osei loses a $6,000 case.
With Polaris
AI answers, explains the Invisalign process, discusses Dr. Osei's experience with it, and mentions the free consultation offer. Books a consultation for next Monday. Sends a follow-up SMS with before-and-after examples from the practice.
Invisalign inquiry — Kevin Dharma, 28, interested in Invisalign for mild crowding. Free consult booked Monday 11 AM. High conversion potential.
$6,000 Invisalign consultation booked
4:15 PM
The Nervous New Patient
A new patient calls. She hasn't been to a dentist in 4 years due to dental anxiety. She found Dr. Osei on Google and liked the reviews about gentle care. She's nervous even calling. Dr. Osei is with a patient.
Without Polaris
Voicemail. She hangs up before the beep. She tells herself she'll call back tomorrow — she won't.
With Polaris
AI answers warmly, acknowledges that dental anxiety is very common, and mentions that Dr. Osei specializes in gentle care for anxious patients. Asks about her concerns. Books a "get to know you" appointment with extra time so she won't feel rushed. She feels listened to for the first time.
New patient captured — lifetime value $3,000+
7:50 PM
The Weekend Warrior
A man calls — his teenage son took an elbow to the mouth during basketball practice. A front tooth is loose and he's bleeding. Dr. Osei is watching TV with her family.
Without Polaris
"Thank you for calling Osei Family Dental. Our hours are Monday to Friday, 8 AM to 5 PM..." — He drives to the ER, waits 3 hours, and they can't do dental work anyway.
With Polaris
AI answers, assesses the urgency — loose but not knocked out, bleeding controlled. Provides immediate first-aid instructions: cold compress, soft foods, don't wiggle it. Books an emergency appointment for 8 AM tomorrow. Sends instructions via text.
SMS · 7:54 PM
Hi David, here are first-aid instructions for your son's tooth: Apply a cold compress for 15 min on/off. Soft foods only. Do NOT wiggle the tooth. Emergency appt booked tomorrow at 8:00 AM with Dr. Osei.
Thank you so much. We'll be there at 8.
After-hours emergency — David Okonkwo, son (15) loose front tooth from sports impact. Bleeding controlled. Booked 8 AM emergency tomorrow. First-aid instructions sent via SMS.
$500 emergency visit + potential orthodontic follow-up