5:50 AM
The Frozen Pipe
A homeowner in Dundas wakes up to no water. Pipes froze overnight — it's −22°C. They need a plumber now. Dave's still in bed.
Without Polaris
Voicemail. They call three more plumbers. The one who answers gets the $600 emergency call.
With Polaris
AI answers immediately, asks where the freeze is, whether there's visible cracking or water damage. Captures home details — age, pipe material if known. Books an emergency visit for first thing this morning, sends Dave an immediate alert.
URGENT — frozen pipes, no water, Dundas. 1970s home. No visible cracks yet. Emergency visit booked 7:30 AM.
$600 emergency plumbing call — booked from bed
9:30 AM
Under the Boiler
Dave's in a basement in Burlington replacing a boiler igniter. His hands are covered in soot. Phone's in his jacket upstairs. Seven calls come in over two hours — it's the first cold snap of the year and everyone's furnace is acting up.
Without Polaris
7 missed calls. He checks at lunch — 4 already found someone else. That's $3,500+ in furnace repairs gone.
With Polaris
All 7 answered. 3 furnace inspections booked. 1 thermostat question answered. 1 existing customer's annual maintenance confirmed. 2 spam calls blocked. Dave sees clean summaries at lunch.
$3,500 in furnace repairs booked while he was wrist-deep in a boiler
12:00 PM
The Restaurant Owner
A restaurant owner in Hamilton calls — their grease trap is backing up and the health inspector is coming Thursday. This is a $2,500 emergency service plus a potential ongoing maintenance contract worth $8,000 a year. Dave's driving to his next job.
Without Polaris
Missed while driving. The restaurant owner calls the next plumber. The ongoing contract goes with whoever shows up first.
With Polaris
AI engages the restaurant owner, asks about the issue, timeline, and size of the establishment. Captures the health inspection deadline. Flags it as urgent and high-value. Dave calls back within 30 minutes with every detail he needs.
HIGH VALUE — Tony's Italian Kitchen, grease trap backup, health inspection Thursday. Needs emergency service + ongoing maintenance. Contact: Tony Rossini. Callback ASAP.
$2,500 emergency + $8,000/year maintenance contract
2:00 PM
The New Build Bid
A general contractor calls about HVAC for a new 12-unit townhouse development. They need rough-in quotes for heating, cooling, and HRV systems. This is a $120,000 project. Dave's on a service call.
Without Polaris
Voicemail. The GC sends the bid request to 3 other companies. By the time Dave calls back, two have already submitted quotes.
With Polaris
AI professionally handles the call, captures project scope — 12 units, new build, timeline, required systems — the GC's contact info, and bid deadline. Dave has everything he needs to prepare a quote that evening.
MAJOR OPPORTUNITY — 12-unit townhouse, Stoney Creek. HVAC rough-in needed. GC: Mike Ferreira, Lakeshore Developments. Bid due next Friday. Heating + cooling + HRV.
$120,000 project bid — captured in full detail
4:30 PM
The Loyal Customer
The Hendersons — Dave's been servicing their furnace for 3 years — call about a strange smell from their vents. Mrs. Henderson is worried. Dave's wrapping up a job.
Without Polaris
Voicemail. Mrs. Henderson is concerned enough to call another company, who upsells her a $3,000 new furnace she doesn't need.
With Polaris
AI recognizes the Hendersons as returning customers, asks about the smell — burning, musty, chemical — when it started, which vents. Reassures her that it's likely a dust burn-off common in fall. Books a check-up for tomorrow morning.
Returning customer retained — trust and loyalty preserved
9:15 PM
The Basement Flood
A couple calls — water is gushing from a burst pipe in their finished basement. Furniture floating. They're panicking. Dave is watching hockey with his kids.
Without Polaris
"You've reached Kowalski Mechanical. Please leave a message..." — They call a 24-hour plumber who charges them $1,200 for what should be a $700 job.
With Polaris
AI answers immediately, stays calm, walks them through shutting off the main water valve step by step, then books Dave for an emergency visit first thing tomorrow. Sends instructions via text. The immediate crisis is handled.
EMERGENCY — burst pipe, basement flooding, Oakville. Walked through main shutoff. Water stopped. Emergency visit booked 7 AM tomorrow. Extensive water damage — may need restoration referral.
$700 repair + restoration referral — emergency handled after hours