7:30 AM
The Spring Cleanup Call
Jay's loading the trailer. A homeowner in Oakville is staring at the mess winter left behind — dead leaves, broken branches, overgrown beds. She wants someone out this week. She calls at 7:30, before Jay's crew has even left the yard.
Without Polaris
Voicemail. She calls three other landscapers. The first one who picks up gets the $600 cleanup job.
With Polaris
AI answers, asks about the property size, what needs attention, and when she'd like the crew out. Books an estimate visit for Wednesday morning and sends her a confirmation text.
New estimate — Diane Fletcher, spring cleanup, Oakville. Corner lot, ~5,000 sq ft. Beds, lawn, branch removal. Estimate visit Wed 9 AM.
$600 job in the pipeline before the crew left the yard
10:00 AM
The Mower Is Running
Jay's crew is cutting a commercial property in Mississauga. It's loud. Jay's phone is in the truck. 6 calls come in over the next two hours — spring is brutal.
Without Polaris
6 missed calls. He sees them at lunch. Half don't leave voicemails. He calls back the other three but two already found someone. That's $2,000+ gone.
With Polaris
All 6 answered. 3 estimate visits booked. 1 question about weekly maintenance pricing answered. 1 existing client confirmed their Thursday mow. 1 telemarketer handled. Jay reads the summary texts at lunch and knows exactly where he stands.
3 new estimates booked while the mower was running
12:15 PM
The Big Patio Project
A homeowner in Burlington calls about a full backyard redesign — interlocking patio, retaining wall, garden beds, lighting. This is a $25,000 project. Jay's eating a sandwich in his truck between jobs.
Without Polaris
Jay answers while chewing. He's distracted, doesn't ask the right questions, forgets to get the caller's email. The homeowner goes with the company that sounded more professional on the phone.
With Polaris
AI gives the homeowner its undivided attention. Asks about the space, what they're envisioning, their budget range, timeline, and whether they have any inspiration photos. Captures name, email, address, and phone. Jay calls back at 1 PM, fully prepared, and sounds like a pro.
High-value lead — Kevin & Marta Russo, full backyard redesign. Interlocking patio, retaining wall, garden beds, landscape lighting. Burlington. Budget $20-30K, want it done by July. Callback requested.
$25,000 project opportunity — every detail captured
2:30 PM
The Loyal Client
Mrs. Hennessey — Jay's been maintaining her property for 4 years — calls to add hedge trimming to her monthly service. Jay's operating a skid-steer on a hardscape job.
Without Polaris
Missed. Mrs. Hennessey mentions it to a neighbour's landscaper who happens to be next door. He offers to do all her maintenance. Jay loses a $3,600/year client.
With Polaris
AI recognizes Mrs. Hennessey as a long-time client after she says her name. Notes she wants hedge trimming added, confirms her current schedule, and lets her know Jay will follow up with pricing. She feels valued.
$3,600/year client retention — relationship preserved
4:45 PM
The Commercial Inquiry
A property management company calls looking for a landscaping partner for 3 condo complexes — weekly maintenance, seasonal cleanups, snow removal. This is a $40,000+/year contract. Jay's loading equipment onto the trailer.
Without Polaris
Jay's hands are dirty and the phone's in his back pocket. He answers, can barely hear over the generator. The property manager says she'll email instead. She doesn't.
With Polaris
AI handles the entire intake. Asks about properties, current provider pain points, services needed, contract start date. Gets the full picture. Jay reviews it on the drive home and sends a professional proposal by 7 PM.
$40,000/year commercial contract lead captured clean
7:15 PM
The Evening Drive-By
A couple walking their dog notices Jay's truck sign on a beautifully finished property in their neighbourhood. They call the number on the side. Jay's showering after a 12-hour day.
Without Polaris
"Hey, you've reached Jay's Landscaping. Leave a message..." — They say they'll call back. They never do.
With Polaris
AI answers, chats about what they're looking for (front yard curb appeal — new sod, garden beds, pathway), and books a free estimate for Saturday morning. They hang up already feeling like a client.
Your truck is a billboard. Now it actually converts.