Meet Priya. She's an immigration lawyer in Mississauga — solo practitioner, two years in, handling work permits, PR applications, family sponsorship, and citizenship cases. Her clients are often anxious, calling at odd hours from different time zones. And when Priya's in court or deep in a file, they're calling the next lawyer on Google.
6:15 AM
The Overseas Call
A prospective client calls from India — it's 4:45 PM there. He works for a tech company that's sponsoring his work permit to Canada. He needs a consultation urgently. Priya is getting ready for a court appearance at the Peel Region courthouse.
Without Polaris
Voicemail in a foreign timezone. He doesn't leave a message — he finds a lawyer on Google who answers the phone.
With Polaris
AI answers, understands the urgency, asks about visa type, employer details, and timeline. Books a consultation for 7 PM that evening — when it's morning in India and Priya is home from court.
New consultation — Arjun Mehta, work permit inquiry. Tech company sponsoring, needs to start by April. Consultation booked 7 PM today.
$3,500 work permit file opened
9:45 AM
The Courthouse Steps
Priya's at the Peel Region courthouse for a hearing. Her phone's on silent. Four calls come in over 90 minutes — a client checking case status, a new inquiry, an existing client needing document clarification, and a referral from another lawyer.
Without Polaris
4 missed calls. The new inquiry and the referral go to voicemail. Both call another firm before Priya even leaves the courtroom.
With Polaris
All 4 handled. Status update provided to the existing client. New inquiry qualified — family sponsorship for both parents. Document question answered from the knowledge base. Referral from the other lawyer booked for tomorrow.
2 new files worth $7,000 captured during court
12:15 PM
The Anxious Spouse
A woman calls — her husband's work permit expires in three weeks. She's panicking. She found Priya's name on a community forum. Priya is in a client meeting reviewing a PR application.
Without Polaris
Voicemail. The woman calls 5 more lawyers. The one who answers gets the $4,000 bridging work permit file.
With Polaris
AI listens with patience, reassures her that bridging options exist, asks the right questions — current permit type, employer, LMIA status. Books an emergency consultation for today at 4 PM. Sends Priya an urgent alert.
Urgent — Simran Dhillon, spousal work permit expiring Feb 28. Bridging permit needed. Husband on closed work permit, employer has valid LMIA. Consult booked 4 PM today.
$4,000 urgent file — booked from a community forum referral
2:30 PM
The Corporate Retainer
An HR director from a tech startup calls. They're hiring 8 international developers and need immigration counsel on retainer. This is a $25,000+ annual engagement. Priya's reviewing a file and drafting submissions.
Without Polaris
Missed. The HR director leaves a brief voicemail. Follows up with a larger firm that has a receptionist.
With Polaris
AI engages professionally, asks about company size, hiring timeline, countries of origin, and current immigration support. Captures all details. Priya calls back within the hour with a tailored pitch.
High-value lead — Sarah Chen, HR Director at TechNova Inc. 8 international hires, needs retainer counsel. Mix of India, Nigeria, and Brazil. Wants proposal by Friday. Callback requested.
$25,000/year retainer opportunity captured
4:45 PM
The PR Decision Call
An existing client calls about their permanent residency — they received a procedural fairness letter and don't understand what it means. They're scared. Priya's wrapping up her day and preparing for the 7 PM consultation.
Without Polaris
Goes to voicemail. The client panics, Googles the letter, reads horror stories online, and starts considering switching lawyers.
With Polaris
AI recognizes them as an existing client, explains that procedural fairness letters are common and don't mean a refusal, advises them to gather specific documents, and schedules an urgent follow-up with Priya for tomorrow morning.
Client retained — trust preserved at a critical moment
8:40 PM
The Late-Night First Call
A family in Brampton calls — their child's student visa was refused and they don't know what to do. The father sounds defeated. Priya is reading her kids a bedtime story.
Without Polaris
"You've reached Kaur Immigration Law. Our hours are 9 to 5..." — They feel alone. They find a consultant online who charges them $2,000 for bad advice.
With Polaris
AI answers warmly, explains that refusals can often be reconsidered, asks about the refusal grounds, their child's program details, and financial documentation. Books a free assessment for next week. The family sleeps a little easier.
$2,500 reconsideration file — captured after hours
"In immigration law, a missed call isn't just lost revenue — it's someone's future left on hold."
Polaris makes sure every caller feels heard — whether they're calling from across the city or across the world.
7 days free · No credit card required
Questions? Call us at (289) 236-4255
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