8:45 AM
The Back-to-School Parent
Marcus is prepping the dojang for the morning Little Tigers class. A mom Googles "kids martial arts near me" and calls. She wants to enroll her 6-year-old son before the new session starts next week.
Without Polaris
Voicemail. She calls the next studio on the list — they answer, and her son starts there on Monday.
With Polaris
AI answers warmly, asks the child's age and experience, explains the Little Tigers program (ages 4–7), and books a free trial class for Saturday at 10 AM. Sends a confirmation text with what to wear.
New trial booked — Ethan Park, age 6, no experience. Mom: Jennifer Park. Saturday 10 AM Little Tigers trial. Mom asking about pricing and uniform costs.
New student enrollment saved before the studio even opened
10:15 AM
The Mid-Class Flood
Marcus is teaching the Junior Warriors class — 22 kids on the mat, ages 8–12. His phone is in the office. Over the next 45 minutes, 5 calls come in: a parent asking about belt testing dates, two trial inquiries, a birthday party question, and a spam call.
Without Polaris
5 missed calls. He sees them after class at 11. Two parents already enrolled their kids elsewhere. The birthday party parent booked a bounce house instead.
With Polaris
All 5 answered instantly. Belt test date shared. 2 trial classes booked for next week. Birthday party details captured (12 kids, March 22, wants board-breaking). 1 spam call blocked. Marcus finishes class and reviews a clean summary.
$1,800 in birthday party + trial revenue captured mid-kata
12:30 PM
The Anxious First-Timer
A dad calls. His 5-year-old daughter is shy and he's worried she won't like it. He has a dozen questions — class sizes, instructor-to-student ratio, what if she cries, can he watch? He needs 10 minutes of reassurance, not a voicemail.
Without Polaris
Marcus is eating lunch between classes. Misses the call. Dad finds a studio with better reviews and more information on their website.
With Polaris
AI answers patiently. Explains that Little Tigers classes have max 12 kids with 2 instructors. Parents can watch from the viewing area. First class is free and no commitment. AI books a Wednesday trial and texts dad a "What to Expect" link.
SMS · 12:33 PM
Hi! Sophia's trial class is booked for Wednesday at 4:30 PM (Little Tigers, ages 4–7). Here's what to expect: risingtigermartialarts.ca/first-class. Parents are welcome to watch! See you then. — Rising Tiger MA
The parent who needs the most reassurance gets the most attention
3:45 PM
The After-School Rush
School just let out. Between 3:30 and 4:30, Marcus gets the highest call volume of the day. Parents confirming pickup times, asking about schedule changes, and a new parent who saw a flyer at school. Marcus is warming up the mat for the 4 PM class.
Without Polaris
Phone rings non-stop. Marcus answers two calls, sounds rushed on both. Misses the new parent entirely — the flyer lead is gone.
With Polaris
AI handles all 7 calls simultaneously. Confirms pickup times for 3 parents, updates a schedule change, answers the flyer parent's questions about the after-school program, and books a trial for Thursday. Marcus starts class on time, fully focused.
New trial — Aiden Kowalski, age 9, saw flyer at Meadowvale PS. Mom: Dana. Thursday 4:30 PM Junior Warriors trial. Interested in the after-school pickup program.
Peak hour handled without stepping off the mat
5:30 PM
The Adult Beginner
A 32-year-old calls asking about adult classes. He's nervous — never done martial arts, worried about being the only beginner. Marcus is in the middle of the teen advanced class, sparring drills.
Without Polaris
Voicemail. He convinces himself it's not for him and signs up for a gym membership instead.
With Polaris
AI explains the adult beginner program (Tuesdays and Thursdays, 7:30 PM). Reassures him that most adults start with zero experience. Books a drop-in for Thursday and texts the class schedule.
Adult enrollment — $150/month recurring revenue
8:15 PM
The Bedtime Researcher
A mom is scrolling through Google reviews after putting her kids to bed. She reads five-star reviews about Rising Tiger and taps the phone number. The studio closed at 8.
Without Polaris
"You've reached Rising Tiger Martial Arts. We're currently closed..." — She bookmarks the page, tells herself she'll call tomorrow. By tomorrow, she's forgotten.
With Polaris
AI answers, learns she has two kids (ages 7 and 10), explains both the Little Tigers and Junior Warriors programs, and books trial classes for both kids on Saturday morning. Sends a text with location, parking info, and what to bring.
2 trial enrollments booked at 8:15 PM on a Wednesday
"Parents don't leave voicemails. They call the next studio."
Polaris answers every call so you can stay on the mat where your students need you — while every parent gets the attention they deserve.
7 days free · No credit card required
Questions? Call us at (289) 236-4255
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