8:15 AM
The Before-Open Booking
Nina's driving to the salon. A woman who just moved to the neighbourhood Googles "best salon near me" and calls. The salon doesn't open until 9.
Without Polaris
Rings out. No voicemail set up. She books somewhere else.
With Polaris
AI answers warmly, asks what she's looking for. Balayage with a consultation first. AI checks the calendar, books her with Jess for Saturday at 11 AM, and sends a confirmation text.
New booking — Anika Patel, balayage consultation with Jess, Saturday 11:00 AM. New client, just moved to the area.
New client booked before you even opened the door
10:30 AM
The Mid-Colour Rush
Nina's elbow-deep in foils. Her colourist is mixing. The front desk is empty — the receptionist called in sick. The phone rings three times in ten minutes.
Without Polaris
3 missed calls. One was a product sales rep. Two were potential clients looking for same-week openings. They're already calling the salon down the street.
With Polaris
All 3 answered instantly. 1 sales call politely ended. 1 haircut booked for Friday with Mel. 1 caller asked about pricing — AI shared the service menu and the caller booked a blowout for tomorrow. Nina never looked up from the foils.
2 bookings made while your hands were full
12:45 PM
The Last-Minute Cancellation
A client texts to cancel her 2 PM appointment. That's a $180 colour slot — now empty. Nina's with a client and doesn't see the text for 20 minutes.
Without Polaris
The slot sits empty. $180 gone. Nina finds out too late to fill it.
With Polaris
Polaris processes the cancellation instantly, frees the calendar slot, and sends Nina an alert. When another caller phones at 1:15 asking for a same-day colour, AI sees the opening and books her right into the 2 PM slot.
SMS · 12:46 PM
Hey, I need to cancel my 2pm today. Sorry!
No problem! Your 2:00 PM appointment has been cancelled. We'd love to reschedule when you're ready — just call or text anytime.
$180 slot saved — filled within 30 minutes
3:00 PM
The VIP Who Calls Back
Mrs. Okafor — Nina's longest-standing client, every 6 weeks like clockwork for a cut and colour — calls to book her next appointment. Nina's in the middle of a blowout.
Without Polaris
Voicemail. Mrs. Okafor leaves a message, but Nina forgets to call back until two days later. Mrs. Okafor already booked elsewhere.
With Polaris
AI recognizes Mrs. Okafor as a VIP after she says her name. Greets her warmly, knows she usually books cut and colour with Nina specifically, and books her next 6-week appointment on the preferred Saturday morning slot.
Your best clients always feel like your only client
4:30 PM
The Wedding Party Inquiry
A bride-to-be calls asking about wedding day hair and makeup for herself and 4 bridesmaids. This is a $1,200+ booking. Nina's finishing up her last client of the day.
Without Polaris
Nina tries to answer quickly, sounds rushed, forgets to ask the wedding date. The bride feels like an afterthought and calls a salon that felt more attentive.
With Polaris
AI gives the bride its full attention. Asks the wedding date, party size, what services they want, and any inspiration styles. Captures the bride's name, email, and phone. Nina gets a detailed text and calls back at 5 PM with everything she needs to close the booking.
High-value inquiry — Chloe Martin, wedding Aug 16. Bride + 4 bridesmaids, hair & makeup. Wants a trial run first. Prefers Saturday consultations. Callback requested.
$1,200 opportunity captured with every detail
7:45 PM
The Evening Scroller
A woman sees Nina's salon tagged in an Instagram reel. The transformation is stunning. She taps the phone number in the bio. The salon closed two hours ago.
Without Polaris
"You've reached the salon. We're currently closed..." — She screenshots the post, tells herself she'll call tomorrow. She won't.
With Polaris
AI answers, chats about what she's looking for (curtain bangs — she saw the reel), and books a cut with Mel for next Wednesday at noon. She gets a confirmation text and feels taken care of before she's even walked through the door.
30% of new clients don't leave voicemails. This one didn't have to.