Research, strategies, and stories to help you capture every call, grow your business, and deliver exceptional customer experiences.
A practical breakdown of what Canadian businesses actually pay for answering services in 2026 — from traditional per-minute services to AI receptionists, including the hidden costs nobody talks about upfront.
A step-by-step guide for Canadian small business owners who want to stop missing calls outside business hours — from auditing your missed calls to choosing and configuring the right solution.
A genuinely balanced look at the three main options for handling your business calls — where each one excels, where each falls short, and how to decide which is right for you.
When your business closes for the day, your phone doesn't stop ringing. Here's what happens to those after-hours calls — and the options Canadian businesses have for capturing them.
Virtual receptionists have evolved from call center operators reading scripts to AI systems trained on your specific business. Here's what Canadian small business owners need to know before choosing one.
An honest breakdown of every phone answering option available to Canadian small businesses — from DIY to AI — with real pricing ranges and the trade-offs nobody talks about.
Legal callers are high-value and high-urgency. They won't leave a voicemail — they'll call the next firm on Google. Here's how Canadian law firms are solving the phone problem.
Real estate agents are at showings. Mechanics are under the hood. The common thread: you can't answer the phone when you ARE the service. Here's how to fix that.
We spoke with a Canadian vet clinic owner about what really happens when the phone rings at 9 PM. The answer surprised us — and it's costing clinics more than they think.
We spoke with a salon owner in Toronto about the real cost of no-shows and last-minute cancellations — and the simple system that turned things around.
An honest comparison from a founder who's spoken with dozens of business owners about their experience with both options. Here's what Canadian SMBs should consider.
Our blog covers the topics Canadian service businesses care about most: capturing more revenue, reducing overhead, and delivering better customer experiences without hiring more staff.
Data-driven analysis of how unanswered calls translate to lost revenue across industries like dental, legal, and home services. We break down the real numbers so you can quantify the problem.
Practical guides comparing AI receptionists to traditional answering services, virtual receptionists, and in-house staff. Honest assessments of when AI makes sense and when it doesn't.
Focused insights for specific verticals. How dental offices handle emergency calls, how law firms capture after-hours leads, and how contractors book jobs while on the job site.
PIPEDA, CASL, and provincial privacy regulations explained in plain language. What Canadian business owners actually need to know about handling customer data and call recordings.
Strategies for small businesses to automate repetitive tasks, reduce no-shows, and scale operations without proportionally scaling costs. Real tactics from real Canadian businesses.
How first impressions on the phone shape customer loyalty. Research and case studies on hold times, response speed, and the psychology behind why callers choose the first business that picks up.
Join 2,000+ Canadian business owners getting actionable strategies to capture more calls and grow revenue.
No spam. Unsubscribe anytime.
See how Polaris Voice can capture revenue you're currently losing.
Start free trial