Everything you need to capture every call
More than an answering service. A complete AI receptionist with intelligence, integrations, and insights built for high-value businesses.
Get startedCall Handling
Everything you need for call handling and more.
First-Ring Answering
AI answers within 500ms—faster than any human receptionist.
Natural Conversation
Human-quality voice with natural speech patterns, not robotic scripts.
Business Knowledge
AI learns your FAQs, services, and policies for accurate responses.
Intelligent Call Routing
Route calls based on keywords, time of day, caller type, or custom rules. Emergency calls get transferred to your cell immediately. After-hours calls get different handling. VIP clients get priority treatment. You set the rules — Polaris follows them perfectly, every time.
After-Hours Handling
Different scripts for business hours vs evenings and weekends.
Spam Blocking
Automatically detect and block spam—never pay for junk calls.
Zero-Delay Responses
The #1 complaint about AI phone systems is the pause — that 2-3 second gap where the caller knows they're talking to a robot. Polaris eliminates it. Our AI responds as fast as a human — faster, actually. Callers stay engaged because the conversation flows naturally.
30+ Languages
Handles calls in French, English, Mandarin, Spanish, Punjabi, and 30+ languages. Detects the caller's language automatically and responds naturally — no menu prompts, no 'press 2 for French.'
Multiple Simultaneous Calls
Five callers at 9 AM on a Monday? Twenty during a storm? Polaris handles them all at the same time. No busy signals. No hold music. No voicemail. Every single caller gets a live conversation, instantly.
Appointment Booking
Everything you need for appointment booking and more.
Real-Time Calendar Sync
Books directly into Google Calendar, Outlook, or industry apps.
Availability Checking
AI checks your real-time availability before offering slots.
SMS Confirmations
Automatic text confirmations sent to callers after booking.
Automated Reminders
Reduce no-shows with 24-hour and 1-hour SMS reminders.
Buffer Time
Configure time between appointments to prevent back-to-back chaos.
Service Types
Different durations and availability for different appointment types.
Analytics & Intelligence
Everything you need for analytics & intelligence and more.
ROI Dashboard
See exactly how much revenue Polaris captured for you this month.
Call Sentiment Analysis
AI detects caller mood—flag frustrated calls for human follow-up.
Peak Time Insights
Understand when calls happen to optimize your availability.
Weekly Intelligence Reports
Email summaries with top questions asked and recommendations.
Conversion Tracking
Track caller journey from first call to booked appointment.
Competitor Mentions
Get alerted when callers mention competitor names.
VIP & Caller Recognition
Everything you need for vip & caller recognition and more.
VIP Caller List
Add important contacts for personalized greetings and priority handling.
Returning Caller Recognition
AI remembers previous calls and provides continuity.
Personalized Greetings
"Welcome back, Sarah!" instead of generic scripts.
VIP Bypass
Route VIPs directly to human without AI interaction.
Call History Context
AI knows what they called about last time.
Bulk Contact Import
Import up to 10,000 contacts via CSV.
Human Escalation
Everything you need for human escalation and more.
Warm Transfer
AI briefs you on the call before connecting.
Cold Transfer
Instant transfer for time-sensitive situations.
Keyword Triggers
Configure words like "emergency" to trigger immediate transfer.
Fallback Guarantee
Callers never hit a dead end—always reach resolution.
Backup Numbers
Try multiple numbers before taking a message.
Transfer Notifications
Get notified whenever a call is transferred.
SMS Follow-Up & Conversations
Everything you need for sms follow-up & conversations and more.
Automatic Text-Back
When a call is missed or cut short, Polaris automatically texts the caller to recapture the lead before they move on.
Appointment Confirmation & Reminder SMS
Callers receive instant booking confirmations and timely reminders so they never forget their appointment.
Two-Way SMS Conversations
View and reply to text conversations directly from your dashboard — no need to juggle a separate phone.
Opt-Out Compliance Built In
Callers can text STOP to unsubscribe at any time. Polaris handles opt-out automatically so you stay compliant.
Full Conversation History
Every SMS exchange is threaded by caller, so you have complete context at a glance.
Email Notifications
Get notified of appointments, transfers, and VIP calls.
Slack Integration
Push notifications to your team Slack channel.
Call Recordings
Full recordings of every call for quality review.
Transcripts
Read-along transcripts synced with audio playback.
Security & Compliance
Everything you need for security & compliance and more.
PIPEDA Compliance
Full compliance with Canadian privacy law.
AES-256 Encryption
Enterprise-grade encryption at rest and in transit.
Data Stored in Canada
Your data is stored on Google Cloud Platform in Toronto, Canada.
No AI Training
Your calls are never used to train AI models.
Seamless integrations
Connect with the tools you already use.