Your data security is our priority
Enterprise-grade security, built for Canadian businesses, and full compliance with privacy regulations. Your business data is safe with Polaris Voice.
Enterprise-grade security
The same security standards trusted by banks and healthcare organizations.
AES-256 Encryption
All data is encrypted at rest and in transit using AES-256 encryption, the same standard used by banks and government agencies.
Canadian-First Infrastructure
Your recordings and transcripts are stored in Canadian data centers. Voice AI is powered by industry-leading US infrastructure with enterprise-grade security.
Access Controls
Role-based access control, Google single sign-on, and detailed audit logs for every action in your account.
No AI Training
Your calls are never used to train AI models. Your business conversations remain private and are used solely to serve you.
Security-First Development
Continuous security monitoring, encrypted backups, and adherence to industry best practices for protecting your data.
Compliance frameworks
We meet or exceed the requirements of major privacy regulations.
PIPEDA
CompliantPersonal Information Protection and Electronic Documents Act
Full compliance with Canada's federal privacy law governing how private sector organizations collect, use, and disclose personal information.
CASL
CompliantCanada's Anti-Spam Legislation
All SMS communications comply with CASL requirements, including proper consent management.
How we handle your data
Transparency about what we collect, how we use it, and how long we keep it.
What We Collect
- Call recordings and transcripts (stored in Canada)
- Caller information (name, phone number, as provided)
- Appointment and scheduling data
- Usage analytics (anonymized)
- Account and billing information
How We Use It
- To provide and improve our AI receptionist service
- To send notifications and appointment reminders
- To generate analytics and insights for your dashboard
- To provide customer support
- To comply with legal obligations
What We Never Do
- Sell your data to third parties
- Use your calls to train AI models
- Share data with advertisers
- Train on your data without explicit consent
- Access your data without legitimate business purpose
Data Retention
We retain your data for as long as your account is active. Call recordings are retained based on your plan (7-45 days), with options for extended retention. You can request deletion of your data at any time.
When you close your account, we delete all your data within 30 days, except where we're required to retain it for legal or regulatory purposes.
Infrastructure & redundancy
Built for reliability and uptime.
Uptime Target
Canadian Data Center
Security Monitoring
Encrypted Backups
Security frequently asked questions
Common questions from business owners about how Polaris Voice protects their data.
Where are my call recordings stored?
Call recordings and transcripts are stored in Google Cloud Platform data centers located in Toronto, Canada. This means your customer data stays within Canadian borders for storage and retrieval.
Can my staff access call data from other businesses?
No. Polaris Voice uses PostgreSQL Row-Level Security to enforce strict tenant isolation. Each business account can only access its own data. This is enforced at the database level, not just the application level, providing defense-in-depth protection.
Does Polaris Voice use my calls to train AI?
Never. Your call recordings, transcripts, and business data are never used to train any AI or machine learning models. Your conversations are processed solely to provide the receptionist service and are stored only for your review.
What happens to my data if I cancel my account?
When you cancel, all your data — including call recordings, transcripts, and business information — is permanently deleted within 30 days. We retain only what is legally required for financial record-keeping purposes.
Is Polaris Voice compliant with PIPEDA?
Yes. Polaris Voice is fully compliant with the Personal Information Protection and Electronic Documents Act. This includes proper consent collection, transparent data handling practices, and the ability for individuals to access or delete their personal information on request.
How does Polaris Voice handle call recording consent?
Every call begins with a clear disclosure that the call is being handled by an AI assistant and may be recorded. This satisfies both PIPEDA consent requirements and provincial one-party consent laws across Canada.
Security questions?
Our security team is happy to answer questions, provide additional documentation, or discuss your specific compliance requirements.
security@polarisvoice.caSecure, compliant, and ready for your business
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