Every missed call is a policy going to your competitor
Quote requests don't wait. When prospects call after hours or while you're with clients, they call the next broker. Polaris answers instantly, captures policy details, and books consultations—so you close more policies.
Written by Vijayesh Nair, Founder of Polaris Voice
Why insurance brokers lose calls
Insurance has a unique problem: many of the calls that matter most come at the worst possible times. Someone just got into a car accident and is standing on the side of the highway calling their broker. Someone's basement is flooding and they need to know if they're covered. These are the moments when your clients need you most, and if they get voicemail, it damages the relationship you've spent years building.
Then there's the sales side. People shopping for insurance call multiple brokers and go with whoever answers first. During renewal season, your call volume spikes and your existing clients compete with new prospects for your attention. A prospect comparing auto insurance quotes isn't going to leave a voicemail and wait—they'll call the next broker on the list and get a quote from someone who actually picks up.
What I hear from insurance brokers again and again is that the phone is both their biggest asset and their biggest bottleneck. Every call is either revenue or retention, and missing either one costs real money. Polaris makes sure every quote request gets captured, every claims call gets documented, and every client feels taken care of—even when you're already on the phone with someone else.
Insurance is a relationship business—but relationships start with answering the phone
Your expertise means nothing if prospects can't reach you.
of insurance shoppers choose the first broker who responds to their inquiry
average response time expectation—miss it and they've already called someone else
average lifetime value of a single insurance client relationship
AI built for insurance brokers
Capture every quote request, claims call, and policy question professionally.
Quote Request Capture
Captures coverage type, current policy details, vehicles/properties, and timeline. Everything your agents need to prepare an accurate quote.
Claims Intake
Documents incident details, loss type, and urgency level. Urgent claims trigger immediate notifications to your claims team.
Consultation Booking
Books policy review meetings directly into your calendar. Prospects get instant confirmation while you focus on existing clients.
Lead Qualification
Identifies coverage needs, budget expectations, and timeline. High-value commercial leads flagged for immediate follow-up.
After-Hours Coverage
Insurance questions don't stop at 5 PM. Polaris captures leads and handles inquiries around the clock.
Policy Information
Answers common questions about coverage types, documents needed, and your agency's services based on information you provide.
Intelligent Call Routing
Claims calls get routed to your claims team. New policy inquiries go to sales. Polaris handles the triage so your staff handles the right calls.
See exactly how much revenue is walking out the door.
Your cost of waiting
Per month
$2,000
Per day
$67
Per year
$24,000
Per day
$67
Per month
$2,000
Per year
$24,000
Adjust the sliders below to match your business
Polaris investment
$99/mo
You're losing
20x that
every single month
7-Day Free Trial
Try Polaris free for 7 days — no credit card required. See the ROI for yourself.
Setup takes 5 minutes. No contracts. Cancel anytime.
How it works for insurance brokers
From missed call to qualified lead in seconds.
Prospect calls for a quote while you're with a client
They're shopping for auto insurance after a rate increase. You're in a policy review meeting.
Polaris answers professionally
"Thank you for calling Torres Insurance Group. I'd be happy to help you get started on a quote. What type of coverage are you looking for today?"
AI captures quote details
Polaris asks about current coverage, vehicles, drivers, and what prompted their call. All the details your agents need.
Consultation scheduled
Based on your availability, Polaris offers times to discuss their quote. Caller gets SMS confirmation immediately.
You follow up prepared
Full lead details in your inbox: coverage needs, current carrier, vehicles, and meeting time. You're ready to close.
Built for every insurance professional
P&C Brokers
Auto, home, and commercial coverage
Life Insurance
Individual and group policies
Commercial Lines
Business and specialty coverage
Multi-Line Agencies
Full-service brokerages
Works with your insurance software
Polaris collects the information your team needs—coverage type, policy details, claims information, and contact details—and sends it straight to you. Your team enters it into whatever agency management system you use.
Calendar integrations are built-in. Agency management system integrations available on Enterprise plans.
Your clients' sensitive information is protected
Insurance calls involve personal financial details, health information, and claims data. Polaris takes data protection seriously.
Canadian data storage
Call recordings and transcripts stored in Google Cloud Platform's Toronto region. Client policy discussions stay in Canada.
AES-256 encryption
All data encrypted at rest and in transit using AES-256 and TLS 1.3. Enterprise-grade protection for sensitive financial and health information.
PIPEDA compliant
Designed to meet the requirements of Canada's Personal Information Protection and Electronic Documents Act from day one.
No AI training on your data
Client voice data and call details are never used to train AI models. Policy details, claims information, and personal data serve your agency only.
Questions about Polaris for insurance brokers?
Get answers to common questions about AI answering for insurance agencies.
Yes. Polaris can be configured for auto, home, life, commercial, and specialty insurance. It identifies the type of coverage needed, captures vehicle/property details, and routes to the right agent or books a consultation.
Polaris captures claim details including incident date, type of loss, and contact information. Urgent claims can trigger immediate notifications. All details are documented for your claims team to follow up quickly.
Polaris doesn't provide binding quotes, but it captures all information needed for quoting: coverage type, current policy details, property/vehicle information, and timeline. Your agents can call back with accurate quotes.
Polaris integrates with Google Calendar and Outlook for appointment booking. Lead details are sent immediately via email and SMS. For Enterprise customers, we build custom integrations with agency management systems.
Polaris integrates directly with Google Calendar and Outlook for appointment booking. For agency management systems like Applied Epic, Vertafore AMS360, or Power Broker, Polaris captures all quote and claims details and sends them to you by email and SMS so your team can enter them into your system. Custom direct integrations are available on Enterprise plans.
Polaris recognizes urgency in these situations and can immediately route the call to your claims team or on-call agent. It also captures key details like the date, type of incident, and the caller's policy information so your team can act quickly. For after-hours emergencies, you define the escalation rules.
Yes. Polaris handles unlimited simultaneous calls. During renewal season, every client and prospect gets answered on the first ring, no matter how many call at once. No busy signals, no hold music, no voicemail. Renewal reminders and policy questions are captured so your team can follow up efficiently.
Most callers can't tell within the first 30 seconds. Polaris uses premium voice technology that sounds natural and human. We also include a brief disclosure for compliance, which most callers appreciate as transparency.
About 5 minutes. Enter your business name, pick a voice, and you're live. Our onboarding wizard pulls your business information automatically so you don't have to type it all out.
Polaris immediately escalates to you or your team. You can set up custom escalation rules based on keywords, urgency, or caller type. Your callers will never hit a dead end.
Yes. No long-term contracts and no cancellation fees. You can cancel directly from your dashboard at any time, and you'll retain access until the end of your billing period.
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"We're confident you'll love Polaris because we've seen it happen hundreds of times. Most businesses are hooked after their first real call. That's why we let you try it free—no commitment."
— Polaris Voice Team
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