You're under the hood—who's answering your phone?
When your hands are covered in grease, you can't answer calls. When customers hit voicemail, they call the next shop. Polaris answers every call, captures estimates, and schedules appointments.
Written by Vijayesh Nair, Founder of Polaris Voice
Why auto repair shops lose calls
I talked to a shop owner in Brampton who runs a three-bay garage. He's under a car for most of the day. His hands are covered in grease. His phone is in the office. When it rings, he either ignores it or has to stop mid-job, wipe his hands, and walk to the front — by which point the caller has hung up and called the next shop on Google. He told me he knows he's losing at least a few customers every week this way.
The frustrating part is that many of these callers are easy money. Someone calling about a weird noise, an oil change, or seasonal tire swaps isn't shopping around for hours. They're calling the first shop they find. If you answer, you get the job. If you don't, it goes to whoever does. And the repeat customers — the ones who come in every 5,000 km for an oil change, every spring for tires — those relationships are built on reliability. If they can't reach you, they'll find someone they can reach.
Auto repair is a trust business. Being the shop that always picks up the phone is a huge competitive advantage. Polaris answers every call with your shop's name, captures the vehicle details and symptoms, and books the appointment. By the time you come up from under that car, the job is already on your calendar.
Every missed call is a car going to another shop
People need their cars fixed. They'll call whoever answers first.
of customers choose the first shop that answers their call
per day with your hands busy—and unable to answer phones
average repair ticket—every missed call hurts
AI built for auto repair shops
Capture every estimate request and keep your bays full.
Estimate Request Capture
Captures year, make, model, mileage, symptoms, and problem description. Everything you need to prepare an accurate estimate.
Appointment Scheduling
Books drop-off appointments based on your availability. Customers know exactly when to bring their car in.
Emergency Escalation
Identifies urgent situations (stranded, safety issue) and escalates immediately. Routine calls wait for normal follow-up.
Status Updates
Callers checking on their vehicle get current status (in progress, ready, waiting on parts) without interrupting your work.
After-Hours Capture
Car problems don't wait for business hours. Polaris captures leads at night and on weekends.
Pickup Scheduling
When vehicles are ready, Polaris can call customers to schedule pickup times that work for everyone.
See exactly how much revenue is walking out the door.
Your cost of waiting
Per month
$2,000
Per day
$67
Per year
$24,000
Per day
$67
Per month
$2,000
Per year
$24,000
Adjust the sliders below to match your business
Polaris investment
$99/mo
You're losing
20x that
every single month
7-Day Free Trial
Try Polaris free for 7 days — no credit card required. See the ROI for yourself.
Setup takes 5 minutes. No contracts. Cancel anytime.
How it works for auto shops
From phone call to scheduled appointment in seconds.
Customer calls while you're under a car
Their brakes are squealing and they need an estimate. You're in the middle of a timing belt job.
Polaris answers professionally
"Thank you for calling Davidson Auto Care. I'd be happy to help you get an estimate. What seems to be the issue with your vehicle?"
AI captures vehicle details
Polaris asks about year, make, model, mileage, and gets a clear description of the symptoms. All documented for you.
Appointment scheduled
Based on your availability, Polaris schedules a drop-off time. Customer gets SMS confirmation with your address.
You call back prepared
Complete vehicle info in your inbox. You've looked up parts pricing. When you call, you have a real quote ready.
Built for every auto business
General Repair
Full-service auto repair shops
Specialty Shops
Transmission, brakes, exhaust
Collision Centers
Body work and paint
Multi-Bay Shops
Larger service operations
Works with the tools you already use
Whether your shop runs on Mitchell 1, Shop-Ware, or Tekmetric, Polaris collects the information your service advisors need—vehicle year, make, model, mileage, customer contact, and problem description—and delivers it via text and email after every call. Your team enters it into your shop management system, just like they would from any other call.
For Enterprise customers, we build custom integrations with your shop management software.
Your customers' data is safe with Polaris
Polaris is fully PIPEDA compliant. Call recordings and transcripts are stored in Canada with AES-256 encryption. Your customers' voice data is never used to train AI models. Every call is logged with a full audit trail for your records.
Questions about Polaris for auto shops?
Get answers to common questions about AI answering for auto repair businesses.
Yes. Polaris captures year, make, model, mileage, and a description of the problem. You get all the details you need to prepare an estimate before calling back.
Polaris can identify urgent situations (car won't start, stranded, safety concerns) and escalate immediately via SMS and phone. Routine inquiries are logged for regular follow-up.
Polaris can provide status updates you've entered (in progress, ready for pickup, waiting on parts) and relay messages. It can also schedule pickup times.
Yes. Whether you're a general repair shop, transmission specialist, brake shop, or collision center, Polaris can be configured for your specific services and intake questions.
Polaris collects all the information your service advisors need — vehicle year, make, model, mileage, customer contact, and problem description — and delivers it via text and email. Your team enters it into whatever shop management system you use. For Enterprise customers, we can build direct integrations.
Yes. Polaris recognizes returning callers by phone number and greets them by name. For regulars calling about oil changes, tire swaps, or seasonal maintenance, Polaris already knows their vehicle info and books them in quickly.
Polaris is patient. It asks follow-up questions — when does the noise happen, at what speed, during braking, on turns? It captures as much detail as possible so you can diagnose before the car even arrives.
Most callers can't tell within the first 30 seconds. Polaris uses premium voice technology that sounds natural and human. We also include a brief disclosure for compliance, which most callers appreciate as transparency.
About 5 minutes. Enter your business name, pick a voice, and you're live. Our onboarding wizard pulls your business information automatically so you don't have to type it all out.
Polaris immediately escalates to you or your team. You can set up custom escalation rules based on keywords, urgency, or caller type. Your callers will never hit a dead end.
Yes. No long-term contracts and no cancellation fees. You can cancel directly from your dashboard at any time, and you'll retain access until the end of your billing period.
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"We're confident you'll love Polaris because we've seen it happen hundreds of times. Most businesses are hooked after their first real call. That's why we let you try it free—no commitment."
— Polaris Voice Team
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